UNIVERGE^® SV8100 IP Communication Server Applications

Voice communications systems have evolved from the 5-button desk phone with a red HOLD button prior to 1984, to key telephone systems and digital PBX’s of the 1990’s, to today’s VoIP communications servers. In addition to the built-in functionality of the basic system, to maximize ease of use and return on investment, a wide array of applications have been and are continuing to be developed and enhanced regularly.

The following is a current list of the ever growing NEC SV8100 IP Communications Server applications available to increase user efficiency and cost effectiveness.

UNIVERGE^® SV8100 Applications / Brochures

	UNIVERGE^® VM8000 InMail Automated Attendant and Voice Mail 100% solid state system. 2, 4, 8 or 16 ports, 512 mailboxes and 64 hours of voice storage. Call record and Caller ID capture. Unified Messaging of voice mail with email option.

	UNIVERGE^® UM8000 Automated Attendant and Voice Mail 100% solid state system. 2, 4, 8 or 16 ports, 1000 mailboxes and 125 or 550 hours of voice storage. Call record and Caller ID capture. Unified Messaging of voice mail with email , and FAX server option. Centralized auto attendant and voice mail for networks.

	UNIVERGE^® Mobile Extension simultaneous one number access to users desk AND cell phone. Cell phone functions as an extension of the SV8100 IP Communications Server.

	UNIVERGE^® Desktop Suite Brings control of telephony features and related call information to the user’s PC. Includes PC Attendant, PC Assistant and PC Softphone. Provides “screen pop” on incoming calls and dial out of Outlook and other Contact Management software. Click to answer and transfer from PC plus call logging and recording, Presence , Quick Messaging, Chat, Video and Whiteboard .

	UNIVERGE^® Unified Communications for Business More robust and powerful application including the features of Desktop Suite with enhanced Presence and Executive Conferencing for 64 in-house or external participants.

	UNIVERGE^® SV8000 Series Multimedia Conference Bridge Expands standard 8 party conferencing capability of SV81000 to 16 and adds conference scheduling, email notification and dial-in with password protection.

	UNIVERGE^® SV8000 Series Communications Analyst easy-to-use, graphically oriented call accounting software that monitors, captures and analyzes all phone and phone trunk usage for single or networked IP systems. Enables cost management, productivity measurement, toll fraud and billing creation.

	UNIVERGE^® SV8000 Series Automatic Call Distributor (ACD) Facilitates high volume call handling with a minimum number of resources while reducing caller hold time and distributing call volume evenly. If no agent is available, callers are held in queue with reinforcement announcements to reduce hang-ups . Complete PC Supervisory and agent Reports with wall integration.

	UNIVERGE^® Netlink Systems Networking IP networking for up to 16 locations functioning as one system with central management and transparent feature and functionality across the network. Centralized answering capable and centralized voice mail standard.

	UNIVERGE^® CCIS Systems Networking Point-to-point and IP networking for up to 256 locations functioning as one system with central management and transparent feature and functionality across the network. Centralized answering capable and central or localized voice mail option.

	UNIVERGE^® SV8000 Series InRouter The InRouter is an in-skin solution data router, Ethernet switch, firewall, and VoIP Application Layer Gateway (ALG) with a single management interface. InRouter provides excellent Quality of Service (QoS) through Packet prioritization, Priority queuing, Data traffic shaping for VoIP calls, and Differentiated Services (DiffServ) marking/policing

	UNIVERGE^® SV8000 Series Hospitality Management Efficiently integrates with your PMS to help streamline and coordinate communications. Using PMSI, it can help support and control many essential front and back-office functions, including: Message waiting indication, Check-in/check-out suite services, Room/housekeeping status, Room changes and integrates with UM8000 voice mail.

	Voice Security Recorder Provides a total solution for call recording, documentation offering a way to improve service levels and increase Return on Investment (ROI) through the information it provides.