Hosted PBX Systems

• Business Voice Quality – critical to ongoing success
• Lower capital investment cost - Hosted PBX service substantially lowers the initial capital cost for a new telecommunications system over purchasing an on-premise system. There is:
  • no closet-full of phone equipment that gets old
  • no obsolescence factor or software upgrade costs – hosted systems are consistently upgraded at the central site. You will have the ability to access these new services without purchasing any additional hardware
  • no maintenance or traditional move, add, change costs
• Scalability - With our Hosted PBX service, you can buy the exact number of phones and connections that are needed, and readily add or remove same. In contrast, when you remove a phone from a PBX, there is no cost savings, since the equipment was already purchased. Also, when adding phones to a PBX, there are costs not only for the phones, but periodically for new common equipment, like line cards and shelves to accommodate them.
• Reliability & Redundancy – Multiple servers are networked together in secure data centers such that your service does not rely on any singular point of failure. The network is monitored 24 x 7 and staff ready to immediately respond to alarms and equipment failures.
• Elimination of floor space and environmental requirements - With Hosted PBX service, the infrastructure is located in a secure Data Center. You do not need to provide floor space for the equipment or meet environmental requirements, such as air conditioning, humidity, and fire protection for any equipment.

• Extension to Extension dialing - You choose the three digit extension numbers you wish to use. Calls between extensions are always free, even if the phones are at different offices or even in different countries! Ideal for modern companies and partnerships where staff may work out of their home offices. Lower your long distance costs while improving communications. And the line status lamps on the phones let you see at a glance if your people are on the phone. You can even pick up ringing lines.
• Speed Dial 8 - Manage your speed dial lists from the members portal. Use your speed dial 8 list by pressing the single digit plus the pound sign. i.e. 2#, 3# etc. You may also add a number to your speed dial 8 list by dialing *74 from your phone.
• Speed Dial 100 - Manage your speed dial lists from the members portal. Use your speed dial 100 list by pressing # plus the two digit number for that entry. i.e. #01, #25 etc. You may also add a number to your speed dial 100 list by dialing *75 from your phone
• Multi-Line Ringing - Let your Virtual or Toll Free Plus Number ring multiple lines. Multi-line ringing gives you lots of control over how an incoming call is answered. When a call comes into the auto attendant and the caller does not dial an extension, dial by name or select an option, most phone systems only have the choice of sending the caller to a single "operator". With our system you can choose up to five phones to ring at the same time. Perfect for small businesses without a dedicated operator
• Dial by Name - When a call comes into the auto attendant they can be given an option to dial by extension number or name. i.e. "If you know your parties extension you may dial it now. To dial by name press pound". When the caller chooses this option they enter the first few letters of the last name
• International Call Block - In order to protect you against unintended international calls, International calling is turned off by default. You can activate international calling from the members portal.
• ID Privacy - ID Privacy Block allows you to block your identity to recipient's Caller ID when you're making a phone call.
• Caller ID with Name - Lets you know who's calling before you take the call.
  • Displays Identity of Incoming Callers
  • Works with any Caller ID enabled touch-tone phone
  • Works with Call Waiting, displaying the new caller's identity when you hear the Call Waiting tones
  • See Caller ID information in your Voicemail notification emails
• Call Waiting - Call Waiting allows you to accept an incoming call while you're already on a call. Call Waiting places your first call on hold while you answer the second incoming call.
  
  Switching between calls is easy. While you're on the phone, a beep tone alerts you to another incoming call. The new phone number displays on your Caller ID. If you want to take the call, press the flash button or switch hook on your phone to connect to the second call and put the first call on hold.
• 3-Way Calling - Connect with multiple parties at the same time. All of you can talk at once.
• Virtual Phone Numbers - When you add Virtual Numbers it lets more people stay in touch for an incredibly low price! Virtual Numbers on our network are Inbound only numbers that allow your favorite relatives and friends or important customers to call you as a local call on your Virtual phone number.
  
  Virtual Numbers are an inexpensive second or third number that rings to your primary network line. So, if you choose a Virtual number in the local calling area of your family, friends or clients, they can call you on their regular phone for their cost of a local call. The calls are all forwarded to your primary number!
  
  One time activation fee only.
• Virtual Numbers are often more beneficial than Toll Free (800) Numbers - Our network Virtual Numbers are often more cost effective than Toll Free numbers because you pay one flat rate per month no matter how many calls you receive and no matter how long each call lasts. A Toll Free number is NOT toll free to you. You pay for every minute of every call. You have the opportunity to reduce your costs significantly if you have friends, family or clients that call you on toll-free numbers!
• Intercom - is used to call any extension in your organization and have their phone automatically answer through the speaker phone. This feature is very useful when you want to ask someone a fast question and not wait for them to answer their phone.
• Call Park - allows you to put a caller on-hold and you or someone else can then pickup that call from any other phone. The Call Park button is used to transfer the current caller that you are talking with into the parking lot.
• Visual Parked Calls - Call parking allows you to put a person on hold and you or someone else can then pickup that call from any other phone. The Visual Parked Calls button gives you the opportunity to see all parked calls, including who the caller is and what parking slot they are holding in. It gives you the ability to quickly scroll up or down and pickup any of the parked calls.
• Call Forward - gives you the ability to forward all the calls that come into your phone to another extension or external phone number such as your cell phone or home phone number.
• Do-Not-Disturb - DND is a feature that, when enabled, forces all internal or external callers straight to your voicemail box. It is typically used when the user is in a meeting or doing an important task or project, and does not want their phone to ring.
• Callers List - gives you the ability to see all incoming and outgoing calls placed from your phone. You also have the ability to return a call to any phone number in the callers list or forward a phone number into your speed dial directory.
• Groups - allows you to see a list of all ring groups, page groups or voicemail blast groups setup in your organization and be directly connect to those groups without having to memorize numbers for each group or always having to look at the cheat sheet taped next to your phone.
• Away - is one of the most useful feature to know where everyone in your organization is at all times. It allows you to set your away status to things like “out of office” or “in a meeting.”
  
  All users then have the ability to see who is available and who is not available. Users can also be notified through a page when a user changes their away status from being “away” to being back in the office.
  
  Think about that freedom! No more scouring the office in a panic because you need a report from your fellow co-worker. As soon as they are back in the office, you will be notified and have the option to connect right to them!
• Day/Night Mode - is used when your organization has the feature setup to handle incoming calls differently during business hours vs. non business hours. It gives you the ability to toggle between Day and Night mode and gives you a visual of what mode your phone system is currently in.

• Visual Voicemail - gives you a whole new way of interacting with your voicemails by giving you a graphical look of all your new and saved voicemails and allowing you to pick which voicemails you want to listen, delete or move. This feature gives you a visual of each voicemail by showing you the Caller ID Name and Number of each message for fast quickly moving through all your messages to find that one voicemail!
• Transfer to Voicemail - The Tr-Vmail button allows you one touch transferring of callers directly into a user’s voicemail box without the delay of ringing their phone 1st and then “bouncing” into their voicemail box. This is a great feature to use when you know the user you are transferring the caller to is not available.
• Microsoft® Outlook/Exchange Integration - If your business uses Microsoft Outlook and Microsoft Exchange you can get your voicemails delivered directly into your Outlook Inbox for easy listening on the go, or archiving, but you can also dial contacts directly from your supported phone or using your voice through the Magic Button!